How much does shipping cost?

Shipping our products to most European countries is free of charge. Just enter the shipping address in the system and the system will calculate the shipping itself.Orders from an order value of 35 EUR, which are shipped within the EU, have no shipping costs.Orders with an order value of less than 35 EUR that are shipped within the EU usually have shipping costs of 5 EUR.

How long is the delivery time?

The delivery time in Germany is about 3-5 working days.

Which forwarder we cooperate with?

We have entrusted the deliveries of our products to GLS. 

With GLS, you can receive parcels flexibly and conveniently or have them picked up by an authorized representative. You have numerous options for receiving your shipment or redirecting it if necessary.

What should I do if the cushion has not arrived within the stated delivery time?

We endeavor to deliver all parcels within the specified delivery time. If this has not happened in your case, please contact us at customer service@komfortkissen.de

Is shipping to Switzerland possible?

Of course, delivery of the comfort pillow to Switzerland is possible. Shipping costs from 9 EUR. Place your order in our e-shop, the system will automatically calculate the shipping cost.

Unfortunately, Switzerland is not an EU country. All shipments that are imported into the country are subject to additional customs duties, but how high the customs costs are, we can not say in advance. The incurred customs duties are always directed to the recipient, which must be paid before delivery to receive the goods. 

The delivery arrived damaged.

We make every effort to pack the KomfortKissen so that it arrives in perfect condition. If your package has been damaged, please send us a photo to customer service@komfortkissen.de and we will endeavor to find a solution as quickly as possible.

I am not satisfied with the product I received.

You can return the KomfortKissen within 28 days without giving a reason. Please note that only clean and undamaged products can be returned. Otherwise a fine will be charged.
Other items from us can be returned within 14 calendar days of delivery for a refund of the purchase price. The customer is entitled to a money-back guarantee ONLY if the goods have not been used, have not been unpacked and are in their original condition.
All costs for the return shipment are to be borne by the customer.
The customer should inform us of their return request. Please contact us: customer service@komfortkissen.de

I received the wrong product.

If something has gone wrong with your delivery, please send us a photo to customer service@komfortkissen.de and we will endeavor to find a solution as quickly as possible.

Reimbursement of shipping costs

If you return a product due to a defect, poor quality or damage, we will also refund the shipping costs.

If you return the product for personal reasons and it has no visible defects, we will refund the product itself, but the shipping costs will not be refunded.

I have returned the pillow but have not yet received a refund.

It may take up to 14 days after receipt of the return for the amount to be refunded or the invoice to be canceled. If you still have not received a refund, please send us an e-mail to customer service@komfortkissen.de.

The parcel was delivered to a parcel center for self-collection or a post office.

All parcels must be delivered by courier directly to the address on the label. Consignments that are not delivered directly to the address on the label will not be accepted by us and will automatically be returned to the sender.