General product warranty


This Product Warranty and the General Terms and Conditions for Customer Service (the "Terms") apply to all our products.

1. guarantee period

1.1 We grant a guarantee of 1 (one) year and a trial period of 28 (twenty-eight) days on the KomfortKissen and the KomfortKissen for children.

1.2 We grant a commercial guarantee of 10 (ten) years from the date of purchase on the mattress topper. This guarantee does not apply to the mattress cover.

1.3 We grant a guarantee of 1 (one) year on the cover of the topper.

1.4 We grant a 5 (five) year guarantee on viscoelastic pillows.

1.7 For other products filled with polyester fibers, we grant a return guarantee of 14 (fourteen) working days.

1.8 Cushion covers are excluded from the warranty. If the product does not meet your expectations, you can return it within 14 (fourteen) working days.

1.9 The warranty period begins on the date of collection of the goods.

1.10. MKS TRADE UAB guarantees to remove all defects and irregularities within 30 working days from the date of the complaint until the expiry of the warranty period.

2. probationary period

2.1 After purchasing Komfortkissen and KomfortKissen for children, the customer has the right to test the product for 28 days and return it for a refund of the purchase price without giving any reason. The customer bears the costs of the return shipment.

3. exclusion of warranty

3.1 The warranty does not apply to products in the following cases

3.1.1. the buyer does not present the documents confirming the purchase of the product (order number, invoice, payment order, etc.) at the time of the warranty claim.

3.1.2. the product has not been used for its intended purpose or in accordance with the manufacturer's recommendations or the product has been damaged by actions of the buyer, third parties or environmental influences.

3.1.3. the product has been disassembled or repaired without the manufacturer's consent or defects have been caused by cuts, scratches, scuffs, stains, splashes, etc.

3.1.4. natural wear and tear of the product, including discoloration or unevenness of the fabric, loosening.

3.1.5. the returned product is incorrectly packaged or not packaged at all. The product must be packaged in such a way that it is not soiled or damaged during transportation.

3.2 The warranty applies if, for example, the seam comes apart or other material or manufacturing defects occur during the warranty period. If a complaint is made and it is determined that the defects in the product are covered by the warranty, MKS TRADE UAB will replace the defective parts of the product or the entire product with another product of the same or very similar quality.

3.3 If a price reduction was granted for the defective goods.

4. instructions for using the products

4.1 Ensure good ventilation and optimum humidity in the rooms in which the products are used.

4.2 Do not jump on the products as this may damage the product structure.

4.3 To ensure even wear and a longer service life, we recommend turning and airing the mattress topper (changing the mattress sides or the mattress, head and foot sections). People who weigh more than the recommended weight can also use the mattress topper, but no guarantee is given in this case.

4.5 Mattresses, mattress toppers, viscoelastic pillows and similar products are not washable. Only the covers can be washed or otherwise cleaned (see care label on the cover).

4.6 The individual care instructions for the products or their covers can be found on the care labels of the products.

5. additional information

5.1 Due to the softness of the materials used in production, the length and width of the products may have a tolerance of up to 1.5 cm and the height of the products may have a tolerance of up to 1 cm compared to the dimensions stated on the label. This has no influence on the properties of the mattress.

5.2 The softness of the product may change by up to 15% (fifteen percent) as a result of using the product. This is due to the physical properties of the materials.

5.3 Most products may have a specific odor due to the materials used, but this will disappear over time through ventilation. People who are sensitive to odors may smell a new product for longer. However, this is no cause for concern as only certified materials are used that are harmless to health. If the intense odor persists for longer than one month after receiving the product, please report this by e-mail to kundenservice@komfortkissen.de or by telephone: 0211 3853 8787

5.4 The mattress may indent up to 10% (ten percent) of the height of the mattress topper in the most stressed areas.

5.5 The guarantee for the physical properties of the materials and the comfort of the mattress is 10 (ten) years, but it is recommended to replace the mattress every 7 to 10 years in accordance with the recommendations of hygienists.